What it means to hand your IT to us.
You stop buying fixes one at a time. Every machine in the office is watched, kept current and protected on a schedule we run, and when something does go wrong, it's ours to sort out.
Below is everything that's actually running for a client of ours, named the way you'd say it. The industry term is underneath each one, in case you're comparing against someone else's quote.
Who we look after
Small businesses across Davidson County, most of them running between one and forty-five people. Law firms, medical practices, CPA and bookkeeping firms, small manufacturers, precast and metal fabrication shops, electrical and plumbing contractors, a daycare, churches, and a furniture retailer.
Most of them have been with us for years.
What's running, all the time
Someone is watching the machines, including at night
Sometimes called Remote monitoring and management, or RMM
Every computer and server we look after reports in continuously. When one starts to fail — a disk going bad, a backup that stopped running, a service that died — that shows up on our side rather than on yours.
Security software on every machine, run by us
Sometimes called Managed endpoint security, or EDR
We install it, keep it current, and watch it from outside the building. It isn't the free tool that came with the computer, and nobody can switch it off from their desk.
A staffed service investigating security alerts around the clock
Sometimes called Managed detection and response, or MDR
Security alerts don't wait for office hours, and somebody has to actually look at them. This one is watched around the clock, every day of the year, by people whose job is deciding which alerts are real and acting on them.
The box your internet comes through, looked after
Sometimes called Managed firewall
We configure it properly, keep it patched, and monitor it. Plenty of them are set up once by whoever installed the internet and never opened again.
Copies of your files somewhere else, and a way back
Sometimes called Cloud backup and disaster recovery
We take copies and we test that they restore. Whether the files come back, and how long your office is stopped while they do, is the part worth asking any provider about.
Bad websites blocked before they load
Sometimes called DNS filtering
A lot of trouble arrives as a link in an email. This stops a good portion of it at the door, on every machine, wherever the machine happens to be.
Updates applied on a schedule, not when something breaks
Sometimes called Patch management
Windows, and the software your business actually runs on, kept current deliberately, so updates stay routine.
Short training so your staff can spot a scam
Sometimes called Security awareness training
The most expensive problems start with somebody clicking something. A few minutes of practical training, repeated through the year, changes what people click.
Microsoft 365 run for you
Sometimes called Microsoft 365 administration
Accounts, licences, mail, shared files, and the settings that decide who can see what. Set up once, then maintained as people join and leave.
What happens when something breaks
You tell us, however suits you — a message, a call, or the chat on this site. However it arrives, it's captured and followed up.
Most things are fixed remotely while you carry on, because that's faster for you than waiting for a van. When a job needs hands on the machine, we come to the office.
It's not finished until you say so. We'd rather come back to something twice than close it and hear a fortnight later that it never worked.
We don't publish a response-time figure. A number on a website is a target, and the one that counts is written into your agreement, where it can be specific to your office. Ask, and we'll talk about what we can hold to.
How you start
You tell us what you have
How many people, how many machines, what runs the business, and what happens to your files today. It's a conversation rather than an audit.
We tell you what we'd change
Including the parts you're already doing well, and the parts we think can wait. You get the whole monthly number in writing. If you're comparing quotes, start with per user or per device, because the basis moves the bill more than the figure does.
We take it on
Monitoring goes on the machines, security and backup are set up, and the day-to-day stops being something you think about.
Asked and answered
How much does managed IT support cost?
It's a monthly fee, quoted for each business after a conversation. The figure depends on the people, the machines, the number of locations, how involved you'd like us to be, and any compliance requirements, and you'll have the whole monthly number in writing before you decide anything.
What area do you serve?
Lexington and Davidson County, North Carolina.
Do you come onsite?
Yes, across Lexington and Davidson County. Most problems are solved remotely because that's faster for you, but when a job needs hands on the machine we come to the office.
Can you handle Microsoft 365?
Yes. Setup, migration, and the day-to-day running of it — accounts, licences, mail, shared files, and the settings that decide who can see what.
What does managed security include?
Security software on every machine that we run rather than your staff; a managed firewall; filtering that blocks bad websites before they load; updates applied on a schedule; short training so people can spot a scam; and a staffed service investigating security alerts around the clock.
How does onboarding work?
Start with a message or a chat. We look at what you have — machines, network, backup, Microsoft 365 — tell you what we'd change and what it costs, then set up monitoring and take over the day-to-day.
Worth a conversation?
We serve Lexington & Davidson County, NC. Tell us what your office runs on and we'll tell you what we'd do with it.